City Perks Coffee Shop
Coralee Abbot and Mike Dahlen took possession of the City Perks coffee shop (two blocks north of City Hospital) in March 2007. “We started it on a whim,” explains Coralee. “I love to entertain, so why not?” It has become hugely successful. The outdoor patio is a drawing card in the summer, and the freshly-baked food is a treat all year round. Getting started The first task was to upgrade the facility with new plumbing, new electrical and new furnishings. Once they opened their doors, Mike and Coralee learned very quickly that your business plan has to evolve in response to what the customers want. “There were only three of us working at the beginning, and we got slammed,” says Coralee. “We hadn’t expected to serve lunch, but customers were looking for a lunch menu.” They stopped opening in the evenings and focussed on building up their morning and lunchtime traffic. Responding to customers Customers have continued to shape the coffee shop. Quiche and salad were on the menu fr...